N-Centive is a powerful platform that allows you to set up your own customer loyalty program and increase your sales in the long term and sustainably by targeted incentivization of customer behavior.
Through the completely online flow in the cloud, you not only make your customers' participation as easy and enjoyable as possible, you also prevent typical problems with physical loyalty cards, stamp books or complicated readers with incomprehensible instructions.
A N-Centive campaign is live in minutes and accessible to your customers 24 hours a day.
And that's how easy it is:
No more forgotten cards or stamp books. Your customers simply log in at your place with their username, first and last name, or their customer number (just as you like), and you or your staff can assign loyalty points, exchange points for rewards, or redeem previously earned rewards.
All this with just a few clicks and no previous technical knowledge.
And you can follow along the achieved progress live in your account.
To recommend good products and services is something most customers like to do.
They tend to enjoy it even more if they can get a great deal out for their friends as well.
With that in mind, payment provider Pay-Pal and cloud storage provider Dropbox have launched two of the most well-known and successful referral programs ever, by not just rewarding clients for successful referrals, but also giving the new entrant a special bonus in the form of money (PayPal) or additional data volume (Dropbox).
Using this technique, Dropbox achieved a growth from 400,000 to 4,000,000 users in just 15 months.
It's hard to argue about the effectiveness, which is why many other successful companies rely on this type of marketing campaign (AirBnB, Uber, Tesla, AmazonPrime, Google, etc.).
From now on you too can use this strategy to your advantage. N-Centive lets you create your own referral campaign in minutes.
And that's how easy it is:
And your program is online.
Each customer in your list of participants will receive their own recommendation link where they can recommend your offer to friends (also directly via one-click app on the most popular social media platforms such as Facebook, Twitter and WhatsApp, or even by email).
Rewards are booked fully automatically via the app and can then be redeemed at your place.
No further work required.
Enjoy watching a steady stream of new customers invigorate your business. (and all that without advertising costs)
A well-known statement in marketing, almost everyone has heard at some point is: 20% of customers bring in 80% of sales (Pareto principle)
Losing one of these customers is therefore particularly painful for a company. That is why N-Centive not only helps you to precisely recognize these customers, but also to keep them as long as possible.
Through the targeted use of a retention campaign (recovery program), the migration of regular customers (and all other customers) can be effectively counteracted.
As soon as the app detects that a customer has not been seen for some time, it sends a previously defined incentive, which can only be redeemed on site.
And that's how easy it is:
By the way:
Recovery mails will only be sent to registered customers for whom a purchase has already been registered on-site. So you do not have to be afraid to send unwanted messages if you've imported customers from a file.
Of course, what type of products and rewards you create for your customers depends heavily on your industry, average spend, and purchase frequency, so here are a few examples.
The easiest solution practiced since the early 1970s and suitable for nearly every industry is to start like this:
If you sell many similar products bundled together (hotels & restaurants) you can easily standardize your incentives.
|1 Menu < 25€||+1|
|1 Menu > 25€||+2|
|Dinner > 75€||+5|
|1 bottle of wine||-15|
|1 overnight stay||+5|
|1 meal in the restaurant||+2|
If you regularly provide services but would like to stimulate product sales locally (salons, spas, gyms, etc.) you should name your products
|Free Protein Shake||-10|
|Free Hair Conditioner||-15|
|Free Womens Haircut||-20|
If you sell many different products (classic retail), you should work with purchasing volumes rather than individual products.
This means that the higher the purchase value of a customer at the checkout, the more loyalty points he receives. eg:
|Purchase > 50€||+50|
|Purchase > 100€||+100|
|Purchase > 200€||+200|
If you plan to organize a PrePaid system (eg tanning salons, spas, saunas etc) you can easily do the following:
|Redeem 1 Unit||-1|
The structure as a web app allows your customers to reach their overview at any time, whether by smartphone, tablet or desktop PC and all without any download or restrictions by operating system.
Of course, the security of the data remains completely protected and all displayed values are displayed anonymously.
Especially convenient: each customer can save their app access with just 3 clicks as a short-cut (app icon) on their home screen. This also integrates the last advantage of a download app into your webapp.
You do not need additional email marketing software, complicated SMTP setups or mail APIs. Everything is handled internally via the app.
Registration confirmation, information on received rewards / incentives, recommendations, recovery mails, all automated without your intervention.
All materials provided to you, such as landing pages, customer pages and emails are GDPR compliant, with proper legal notices, privacy notices and pre-defined terms and conditions that protect you and your company from abuse, fraud and harms.
With a great focus on intuitive usability and simplicity, setting up a new program, with the help of our detailed video tutorial, takes no longer than 30 minutes, even for inexperienced users.
The training for employees (also accompanied by clear video materials), because of our purely click-based operations, usually takes no longer than 15-20 minutes.